Customer Service Manager
Sterigenics Germany GmbH
- Stellenart:
- Vollzeit
- Arbeitgeber:
- Sterigenics Germany GmbH
- Arbeitsort:
- 65203 Wiesbaden
(Hessen)
Objective of the function:
- Strive for the customer service team and the facility to deliver a positive customer experience.
- Coordinates all activities required to resolve and respond to customer issues in a quick, efficient and professional way with the goal to increase customer satisfaction
- Coordination, monitoring and support department daily function to meet deadlines required by customers, sales and operations; like
- Administrative handling of incoming goods and outgoing
- preparation for the scheduling of “Herstellprotokolle”
- Processing of production documents after review by the production manager
- Creation of delivery notes, order confirmations and pickup information
- Telephone service
- Building customer intimacy: understanding the customer's objectives and difficulties
- working with the customer and the departments to build and maintain a solid an lean O2C process, fully integrated in the ERP environment
- Assuring adequate resolution and communication regarding special requests, samples, lab work requests, process deviations and delays.
Detects service requests that are out of the contractually agreed scope and reacts commercially. ...
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Die Firma Sterigenics Germany GmbH ist Teil der Sotera Health Gruppe. Sie ist Weltmarktführer im Bereich der Lohnsterilisation von medizinischen Produkten und beschäftigt ca. 2.700 Mitarbeiter in 43 Betrieben in 13 Ländern. Unser Werk in Wiesbaden unterliegt dem Bundes-Immissionsschutzgesetz und... -
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Sterigenics Germany GmbH is part of the Sotera Health Group, the global market leader in the contract sterilization of medical products. The group employs approximately 2,700 people across 43 facilities in 13 countries. Our site in Wiesbaden operates under the German Federal Immission Control Act... -
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Sterigenics Germany GmbH is part of the Sotera Health Group, the global market leader in the contract sterilization of medical products. The group employs approximately 2,700 people across 43 facilities in 13 countries. Our site in Wiesbaden operates under the German Federal Immission Control Act...
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Objective of the function: Strive for the customer service team and the facility to deliver a positive customer experience. Coordinates all activities required to resolve and respond to customer issues in a quick, efficient and professional way with the goal to increase customer satisfaction.... -
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